The customer is entitled to return goods purchased within 10 days (from the date of shipment).

To be eligible for a refund or a return, goods must be received in their original packaging, undamaged, unused and in the same condition they were received by the customer in the first place. A receipt or proof of purchase has to accompany the return. Upon receipt of the returned goods in the prescribed condition, Horizonte Coffee Roasters will refund the customer the purchase price of the goods or exchange the goods with similar items, or items of the same value.

Only goods that are defective or damaged will be replaced or refunded.

For hygiene reasons this refund policy does not apply to goods such as cycling shorts.

All roasted coffee products are non-refundable and cannot be exchanged. If, for any reason, the customer is not satisfied with the product, they are kindly asked to get in touch with Horizonte Coffee Roasters and we will undertake every effort resolve the issue.

Only regularly priced goods may be refunded, sale items cannot be refunded.

Shipping costs incurred by the customer in the original purchase of the goods and/or the subsequent return of the goods will not be refunded to the customer. If you receive a refund, the cost of the original and/or subsequent shipping expenses, may be deducted from your refund.

The goods have to be returned to the following address:

Horizonte Coffee Roasters
Rue Louis Favez 20B
1854 Leysin
Switzerland